Simple guidance for returns, exchanges, and post-purchase issues.

Return requests are generally reviewed based on product condition, the time since delivery, and whether the item remains in a resellable or otherwise eligible state. Some categories may have additional restrictions depending on product type, hygiene, handling, or fulfillment status.

If your account supports return requests for the order, you can begin there. If not, contact support with your order details and a brief explanation of the issue so we can guide you through the next step.

Refund timing can vary based on the payment method, the return review process, and banking or payment-provider timelines. Once a return is approved and completed, we aim to communicate status updates clearly.