How we collect, use, and protect your information.

We collect information you provide directly when you place an order, create an account, contact support, subscribe to marketing messages, or interact with our website. This may include your name, email address, phone number, billing and shipping addresses, and order history.

We also collect limited technical and usage information such as device type, browser details, pages viewed, referral source, and interaction data that helps us secure the store, improve navigation, and understand site performance.

We use personal information to process transactions, provide customer support, deliver orders, detect fraud, manage returns, communicate important service updates, and maintain your account.

We may also use information to improve our catalog, refine the customer experience, personalize relevant content, and send marketing communications when you have consented to receive them or when permitted by applicable law.

Payments are processed through third-party payment providers. Nexa does not store full card numbers or full payment credentials on our storefront. Payment processors may collect information needed to authorize, settle, and protect transactions according to their own policies.

We may also work with third parties that provide shipping, analytics, customer service, email delivery, and infrastructure support. These providers receive only the information reasonably necessary to perform services on our behalf.

We retain personal information only for as long as reasonably necessary for order fulfillment, customer service, legal compliance, fraud prevention, accounting, and internal recordkeeping. Retention periods may vary depending on the type of information and the purpose for which it was collected.

We use commercially reasonable administrative, technical, and organizational safeguards to help protect personal information. No system can be guaranteed completely secure, so customers should also protect their account credentials and notify us promptly of suspected unauthorized activity.

You may update account information, unsubscribe from marketing emails, or contact us to request access, correction, or deletion of certain personal information, subject to applicable legal exceptions and verification requirements.

If local law provides additional privacy rights, we will handle verified requests in accordance with those laws. We may retain limited information where necessary to complete transactions, resolve disputes, comply with legal obligations, or enforce our agreements.