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Accessibility

Our commitment to a more accessible shopping experience.

Nexa aims to make our storefront usable for as many customers as possible, including people using assistive technologies such as screen readers, keyboard navigation, zoom tools, and voice input.

Effective date: March 20, 2026

Accessibility Approach

We work to design and maintain pages with readable typography, clear structure, navigable interfaces, and meaningful labels for interactive elements. Our goal is to reduce barriers across browsing, account access, product discovery, and checkout flows.

Accessibility is an ongoing effort rather than a one-time task. As the store evolves, we continue reviewing templates, components, and customer pathways to identify and improve areas that may create friction.

Areas of Focus

We prioritize accessible navigation, visible focus states, understandable headings, sufficient color contrast, descriptive alternative text where appropriate, and forms that provide usable labels and validation feedback.

  • Keyboard accessibility across navigation, product browsing, and checkout interactions.
  • Clear semantic structure to support assistive technology and easier page orientation.
  • Readable text presentation and spacing across desktop and mobile devices.
  • Ongoing review of banners, product cards, forms, and customer account features.

Known Limitations and Continuous Improvement

Some parts of the store may not yet be fully optimized for every technology or browsing context, especially when new campaigns, third-party tools, or media-heavy content are introduced. We use feedback and testing to identify issues and prioritize improvements.

When we learn about an accessibility issue, we aim to review it promptly and make reasonable efforts to fix, improve, or provide an alternative where feasible.

Contacting Us About Accessibility

If you encounter a barrier while using the store, please contact us and include the page involved, the issue you experienced, the device or assistive technology you were using, and any relevant screenshots or steps. That information helps us investigate more effectively.

We welcome accessibility feedback because it directly improves the quality of the shopping experience for all customers.

Questions

Need clarification about one of our store policies?

Contact our support team before placing an order if you need help understanding shipping, payments, returns, accessibility, or account-related terms.